Tag Archives | First Class

A Case Of First Class Disappointment

Qantas First Class Luxury

Almost on the laughable scale is news that an Australian expert in industrial and organisational psychology, a man who focuses on employee well being,  managed to delay a Qantas A380 load of passengers after demanding to be let off the aircraft due to lack of pyjama’s in his size.

While the soft amenities of flying first class are appreciated, nice toiletry bags and pyjama’s are not usually a deal breaker when it comes to my flights. Clearly for this couple it was.

 Twitter Reactions To “Pyjama Gate”

Clionadh PegrumClionadh Pegrum – @ClionadhPegrum
Passengers refuse to fly to LA because there were no XL pjs in first class available http://t.co/i70Qqynr #firstworldproblems

Joelle AlcaidinhoJoelle Alcaidinho – @Joelle_writes
A JUMBO tantrum over first-class pajamas has held up a @QantasUSA flight to Melbourne http://t.co/TEuWI8M5 (via @JohnnyJet) so ridiculous.

While there has been much press on the cost of this delay and many people who have chastised this doctor for his childish behaviour, I have admit that I too would be very annoyed if I had paid the high premium of a first class fare to be presented with a product that not what matched the price tag.

Designer or not, if Qantas had advertised the product to include these touches, any deviation from this leads to potential disappointment in the paying customers mind. This goes not just for items like pyjamas but also availability of food selections and even whether the in flight entertainment is working.

I’ve certainly felt angry when flying first class between Sydney and Los Angles to have the only seat in a full first class that didn’t have a working television. You can imagine how frustrated I felt as everyone else was watching shows and I was left with a blinking screen.

It’s these incidents that lead to a drop in trust of airlines and the integrity of their promises to their customers. If an airline is not able to keep enough stock of their soft offerings what is their spending like in other areas such as maintenance or safety training?

Sure I would probably not hold up all the other passengers to “make a stand”, but I sure know that this would leave an impression on me when I next chose to fly.

Sure, Qantas has a bit of  a monopoly on the Australia to US route in the first class cabin, but that may not be for ever and it’s not the only route.

So what are your thoughts. Was this simply a once off over the top mishap or are people’s expectations of luxury being set too high?

I’d love to hear your thoughts.

Dr George

As a disclosure, this article was written in my Singapore Airlines First Class pyjamas. 😉

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CNN’s Top Ten Luxury Airline Lounges

CNN today published their top ten list of Airline Lounges.

While I am pleased to see that the expected’s were present there were a few notable absences.

Indeed the First Class Terminal of Lufthansa is amazing. While I have not yet travelled through it I have recently had a change of heart with Lufthansa. Indeed they are now an amazing strong airline and they seem to have dropped the stuffy pretence of years gone by.

Lufthansa’s First Class Terminal Frankfurt

I absolutely love the idea of being taken in a Porsche from the door of the terminal to my flight. Absolutely the best way to start a flight.

Of note in CNN’s report is the lack of one airline lounge that I think is truly world class, The Private Room by Singapore Airlines.

I love The Private Room, so much luxury and an oasis in busy Singapore airport.

The Private Room Singapore Airlines HamburgerThe restaurant is amazing and if you are looking for a touch of pure decadence you have to try the “hamburger”.

Of course it’s no standard hamburger, that’s chopped filet minion, truffle and a quails egg to top it off! Pure luxury.

While a think that this report by CNN does cover many of the standard choices I think there are many other lounges that are great and sadly not included.

What is your favorite lounge?

Dr George


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Congratulations To Malaysian On Their New A380

Wonderful news with Malaysian Airlines receiving delivery of their first Airbus A380.

Joining Singapore Airlines, Qantas, Emirates and Lufthansa, the Malaysia Airlines A380 is pushing luxury to an exciting new standard.


Malaysia Airlines has made a few interesting statements with the introduction of their new A380.

First Class seats are wider then found on the Singapore Airlines A380. With only 8 First Class seats, 4 less then Singapore Airlines Suites, premium passengers have access to high levels of service and attention.

The First Class seats transform into a full bed and there are 2 central double seats that can create a side by side sleeping arrangement.

Of course Malaysia Airlines attention to detail are seamless with curb side check-in at KL International Airport.
Having enjoyed the wonderful First Class lounge I can highly recommend arriving a little bit earlier to be able to relax, unwind and enjoy the Malaysian hospitality.

To be among the first to enjoy the Malaysia Airlines A380 experience you will need to be traveling from KL to London. Over time it is expected that this will be extended to other markets including Australia, and the USA.

I’ve always admired the wonderful kind service of Malaysia Airlines and look forward to trying their A380 First Class soon.

Dr George

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Singapore Airlines Suites. A Class Beyond First.

Singapore Airlines made history on the 25th of October 2007 being the first commercial flight of the much anticipated Airbus A380.

Along an upgraded business class, Singapore airlines introuduced “Suites, a class beyond First”.

Suites sent much excitement through the travel industry introducing beautiful individual cabins, full size beds which could convert to full double beds for passengers in the center row. Each cabin featured a full screen television, comfortable leather recliner chair and when required the room is converted to a bedroom to allow passengers the best opportunity to sleep.

Of course this privilege did come at a premium on top of the standard first class fares. Just this year however this premium has been dropped and first class prices  and suites are now the same.

Suites is still not available as part of discounted “round the world” inventory however it is hoped that over time this may change as well.

I’ve been fortunate to fly suites twice now. The recliner is very comfortable and easy to sleep in. I found the bed comfortable however the matress is rather firm if you are used to a softer style.

Food of couse was exquisite. Over all I highly recommend the whole Singapore Airlines Suites experience.

Please enjoy this video produced by Singapore Airlines to introduce it’s excited premium passengers to the new “Suites, A Class Beyond”.


Dr George

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